Things have grown bleaker for PalmPre and Touchpad users with data stored on HP/Palm servers. In Don’t Worry Your Data Is Safe – Why HP Doesn’t Have Your Back, I wrote about my concerns regarding the ten plus years of data I have stored on their servers. This data, including contacts, to-do(s), and calendar, is inaccessible because I no longer have a WebOs device to access what I view is mine.
Why worry? On December 9, 2011 HP announced the contribution of webOS to the Open Source Community “to enable creativity of the community to accelerate the next-generation web-centric platform.” Read more..
When Dante in HP tech support, during a online live chat, told me repeatedly that my PIM data, which is everything I ever put on my succession of Palm personal digital assistants, was safely backed up on Palm/ HP’s servers I began to worry. PIM is short for personal information manager.
Because I have years of movie dialogue stored in my head the word safe can sometimes sound menacing when it is generally meant to be reassuring . Think of the 1976 film, Marathon Man, in which Lawrence Oliver probes into an exposed nerve in Dustin Hoffman’s tooth with a dentist’s tool asking repeatedly and insistently “is it safe?”
This brings me to the strange (as in a Sherlock Holmes mystery) case of HP AKA Palm/HP Web OS and the true meaning of “support.” The really big question is what does support entail? What are HP’s obligations to me, my device and my data? Read more..