Don’t Worry Your Data Is Safe – Why HP Doesn’t Have Your Back

When Dante in HP tech support, during a online live chat, told me repeatedly that my PIM data, which is everything I ever put on my succession of Palm personal digital assistants, was safely backed up on Palm/ HP’s servers I began to worry. PIM is short for personal information manager.

Because I have years of movie dialogue stored in my head the word safe can sometimes sound menacing when it is generally meant to be reassuring . Think of the 1976 film, Marathon Man, in which Lawrence Oliver probes into an exposed nerve in Dustin Hoffman’s tooth with a dentist’s tool asking repeatedly and insistently “is it safe?”

This brings me to the strange (as in a Sherlock Holmes mystery) case of HP AKA Palm/HP Web OS and the true meaning of “support.” The really big question is what does support entail? What are HP’s obligations to me, my device and my data? Read more..

Donald Schwartz October 26, 2011 Filed in Tech BZ No Responses

Goodbye ‘On Your Radar’

Early gramaphone showing needle in groove


With the state of technology so goes our shorthand language expressions. Here’s some phrases that I’ll miss and others that I’d sooner forget.

With the decline of vinyl records went an expression I will sorely miss: in the groove. In the groove meant you were with it and resembled today’s sports-derived expression in the zone. I imagine that the expression was derived from the mechanical process required to hear the sound. In order to hear a spinning, long playing album properly the needle had to fit securely in the groove. The needle might not fit in the groove because the tracking force was set improperly or perhaps the record was warped. The warping sound was amusing at times, but mostly annoying because of pitch changes without connection to the melody. I never really minded the pops and clicks. Read more..

Donald Schwartz October 17, 2011 Filed in Off Topic 3 Responses